In this article, I am going to talk you 10 differences that exist between a chatbot with WhatsApp business API and a WhatsApp chatbot with an autoresponder. Today I am going to talk about the differences that exist between these two versions to make a WhatsApp chatbot so that Know which is the best option for your business or enterprise, this article will help you to better understand how WhatsApp chatbots work with the official API, hello, how about my name is Cesar Romero and I am a professional chatbot developer, First of all we have to be clear about some general aspects of whatsapp to enter into context whatsapp has three versions the first is personal whatsapp, whatsapp for business used by companies and whatsapp business API this version of whatsapp is the one that allows us to chat and this is The topic that I am going to talk to you today with regard to autoresponders we have some options within the best known: We have autoresponder wa, autoreply and whatsapp auto, today I'm going to talk to you about autoresponder wa, which for my concept is one of the best out there since it has multiple native integrations, today I'm going to show you what their differences are, what they are for and how they work if you It is interesting to know about how to make professional chabots with the official WhatsApp API subscribe to my channel so that YouTube will notify you of the new article that I am going to upload about this topic so let's see what their differences are ok then the difference in number 1 of the chatbot of whatsapp business API is that he used a phone is that he DOES NOT use a physical phone at the beginning for me it was a bit strange to understand how all this worked since it was difficult for me to understand how I can do the chatbot if I do not physically have the phone to test it but Then I understood how it works, so now I'm going to show you in an easy way how it works to access an official WhatsApp chatbot it is necessary to verify the phone on facebook with a business account this business account needs verification and it is done with an integrating company this integrating company is the one that works directly with whatsapp there are currently more than 60 certified companies to carry out this process these companies give us a virtual number or we can use a number locally through these companies as intermediaries we connect to the whatsapp chat API that's where the name of this version of whatsapp comes from, which is whatsapp business API in the case of chatbots that we use with an autoresponder we need Having a physical phone in this case is simpler since all we have to do is install an autoresponder application such as autoresponder wa or whatsauto or autoreply and enable notifications so that through the notifications that reach the phone that normally use android can work the application and in this way we Others can receive all the messages in a chatbot with an autoresponder, you have to let it work quietly and not cut the process when they are talking.Another difference we have from a WhatsApp chatbot with the official API is that in one we need an omnichannel platform. Omnichannel allows us to see the customer's conversations with the chatbot, this is where the WhatsApp API messages are received through the integrator. They have several functionalities such as broadcast messages statistics, they also have some integrations with other platforms, for example with a CRM, and it also allows us to do a WhatsApp chatbot and the same one that can be used for example for Facebook without the need to reprogram, if you are interested in giving you a detailed way of how omnichannel platforms work, leave me in the comments so that I can prepare information and explain in more detail at the change in a WhatsApp chatbot with autoresponder it is not necessary to use any omnichannel platform since we can check the messages we receive from customers directly on the phone by physically viewing it. Another difference that exists with the official WhatsApp chatbot is that with the official API it is very easy to take the contact phone of the person who is interacting with the chatbot, since this phone is stored in several places and can be managed so that the chatbot has more functionalities, the contact phone can be captured and integrated into a database for example so that the next Once you do not ask for the data again, this data to the client, instead, in the autoresponder this data is not available since only the author responding takes the contact phone data as a reply message but we cannot capture this information as data to be able to manipulate it by integrating it for example directly a database for this you can use certain ways such as For example, other native autoresponder integrations such as tasker that allows doing this type of process but in a not so functional way and it is very volatile since also good, I can capture this type of data by doing a type of additional integrations and programming so that it can interact and take this information but it is not as simple as with the official API. Another difference that the official WhatsApp business API chatbot has is that it allows to receive the GPS coordinates and the client's location when they send as a message or the location where it is, in a very easy way there is how to take this information the latitude and longitude to be able to process it in a database for example, of course all this depends on the integrator since each one has different functionalities in the case of autoresponder this option is not available this is one of the strong points of the WhatsApp business API chatbot since it allows that several people can access the bot's conversations and the conversations between human agents can be transferred , it can be passed to the robot automatically and then it can be activated again, for example imagine you have a company that operates in several cities and you have several human agents can serve customers to give technical support for example in a bank no matter where the human agents are You can see all the conversations and go from one agent to other people between them and each one can see how the history of the conversation was to be able to follow up and better serve the client and all this in a transparent way for the end user and then once the technical support ends, the robot can automatically be reactivated and everything works normally in auto-answer, an autoresponder chatbot for example only the person who has access to the phone can see the conversations, that is, a single person and Maybe you can transfer an agent through a message to another number but all conversations would be dispersed instead with the official WhatsApp business API chatbot they have all the conversations centralized and thus the company can have better control of customer service the sixth difference to have a chatbot with whatsapp business API number approval is needed to make the chatbot, this p The process can be done directly by filling out an application or a form or through a certified integrator and this is a prior process since a verification of the business is required so that they do not violate the policies and regulations of WhatsApp since not all businesses are eligible to have a chat with the official api, with an autoresponder no type of approval of the number is required since the application is only installed on the phone and the chatbot starts working this is an important difference that must be taken into account since a chatbot With the official whatsapp api it has costs per message, these costs are handled by the integrator, it depends on each integrator what costs they handle, for sending messages you have to take into account if messages are sent after 24 hours since these messages have additional costs. They are sent using templates approved by the integrator, that is, first check that the messages you want to send and once approved by mite sending this is done to avoid spam in a whatsapp chatbot with an autoresponder has no cost for sending a message another difference that we have as a whatsapp chatbot business official API is that it allows us to send images, pdf and audios In a very easy and native way, on the other hand, in WhatsApp chatbot with an autoresponder, it does not allow responses with images but nevertheless this process can be carried out by integrating other applications into the autoresponder, but this is a very manual and impractical process, but if there is how also send this type of information another difference we have with whatsapp business API chatbot is that as we use external platforms to send and receive messages it is possible to download chatbot conversations to an excel document in word and this is very useful now that allows you to see how the chatbot and human agents performed and thus you can understand continuous improvement processes and control of c ality in customer service this for example with a whatsapp chatbot with an autoresponder cannot be done since it does not allow the download of conversations another difference we have is that with whatsapp business API you can have a verified company profile this will They give to very few companies since it depends on WhatsApp and they are usually large companies and market references so that they have this verified company profile, like a WhatsApp chat with an autoresponder it is not possible to have a verified company. These are some differences that I have been able to see that exist between a WhatsApp business chatbot with the official one versus an autoresponder chatbot, if you like this type of content and want to continue learning how to make WhatsApp chatbots with the official API Follow my blog site, Leave me in the comments that you would like to know and support me with alike, I hope you are well-taken care Bye;)
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